TERMS & CONDITIONS

Due to the increase in business, The Suite now accepts designs on a per client basis; meaning: this form no longer requires payment. Once the form is submitted someone from the Suite Life team will let you know if your graphic request can be processed. Once a project is accepted a Square invoice will be sent and upon non-refundable payment JDEM Suite will begin the requested project. Note: turnaround times may vary but should never take longer than four (4) business days to complete. If your project will take longer/will be delayed, our team will notify you. In the event that your order request cannot be processed someone from the Suite Life team will inform you, using the email address provided on the form.

 

 

GRAPHICS | LOGOS | OTHER PROJECTS
Upon non-refundable payment JDEM Suite will begin the requested project. All payments can be made through JDEM Suite's square processing.  Please note: all graphic forms are available on the JDEM Suite Website; these forms must be completed for work to begin. Note: turnaround times may vary but should never take longer than four (4) business days to complete. If your project will take longer/will be delayed, our team will notify you. 

SPECIAL PROJECTS
If the project is a special project or a bundle package of graphics a customized invoice will be sent.  Invoices must be paid within three (3) days of the date sent, unless otherwise specified by JDEM Suite.  In the event that bundle graphics are ordered, there is a 60-day time period in which these graphics must be used.  If after the 60 days the client has not provided information for each graphic requested, payment will have been forfeited, unless otherwise discussed, specified, and agreed upon by JDEM Suite.

 

GRAPHIC RETENTION

Be advised that all one-time client projects will be removed from The Suite files after six (6) months; however, all logo projects, brochure, pamphlet, magazine, and booklet projects will remain in The Suite files for a maximum of 365 days.  Note: returning customers will have a file with The Suite and projects will be erased/moved after a 2-year time frame from date of completion.

PROJECT CLOSEOUT
JDEM Suite has the right to close out non-progressive projects after a seven (7) day grace period from a 60-day time frame (from deposit/payment) and you will have forfeited your payment.

GRAPHIC REVISIONS
All graphics come with Three (3) complimentary rounds of revisions - all subsequent rounds of revisions will require an additional $35 per round.  Please note: revisions could take up to 24-48 hours to complete, depending on The Suite's workload. After finalization of a graphic, no changes will be made without being charged an additional fee, regardless of whether the three (3) complimentary rounds were utilized prior to final approval. The fee amount will be $35 per round. 

 

LOGO REVISIONS

All logos come with Six (6) complimentary rounds of revisions - all subsequent rounds of revisions will require an additional $75 per round.  Please note: revisions could take up to 24-48 hours to complete, depending on The Suite's workload. After finalization of a graphic, no changes will be made without being charged an additional fee, regardless of whether the six (6) complimentary rounds were utilized prior to final approval. The fee amount will be $75 per round. 
 

PROOF-READING
Please be advised that JDEM is not responsible for misspellings on finalized graphics.  As the purchaser, please be sure that all verbiage is spelled and placed properly before finalizing the graphic. If misspellings are placed on printed material, JDEM is not responsible and reprinting will be at the sole discretion and expense of the purchaser.

 

GRAPHIC SHARING
Please be advised that JDEM Suite reserves the right to share completed projects on the social networks of our choosing, including but not limited to the JDEM Suite Website, Instagram, Facebook, Twitter, etc.

 

PRICING INCLUDES
Pricing includes the following files: .JPG, .PNG, .PDF, (.EPS for logo orders); Please adhere to individual order forms to determine the files provided for your order.  Note: additional file formats are $50, given they are not provided with your order.

 

PSD FILES

PSDs are not available, under any circumstance.

EDITING

All images provided will be used *as is,* if additional editing is required, an additional fee of $50 will be assessed and sent to you via square invoice before finalizing the order. 

WEBSITE GENERAL INFORMATION/DOMAIN PURCHASE

Please be sure to fill out the design form as it will help us put together a solution that best reflects you or your small business. What you say on the form will determine how much work needs to be done and will save you time and money by helping identify your specific project requirements. Please fill in as much as possible. And note: The Suite no longer edits websites not previously created by The Suite. All web inquiries must be for fresh/new website projects.

 


Upon 65% non-refundable down payment, The Suite will begin the requested project. If a domain name is needed, JDEM Suite will purchase the domain through GSuite (Google) and add the additional charges to the final invoice. Note: if a website is purchased during a sale, full payment is due at time of order and the above terms still apply. After 12 months, you must provide credit card information to renew your domain; failure to do so will result in the loss of your domain name and subsequent closure of your website.

WEB HOSTING
Please note: in order for your site to launch with a customized domain name, you, The Client, must provide a credit card to keep on file with the host site.  Your method of payment will be set up for automatic payments on a month-to-month, annual, or bi-annual basis, which will be discussed at the time of web-consultation. Please note: payments that do not go through will be reported to the Client a maximum of three times. Failure to resolve the issue will result in website closure.

NON-PROGRESSIVE WEBSITE PROJECTS
JDEM Suite has the right to close out non-progressive projects after a seven (7) day grace period from a 60-day time frame (from deposit/full payment) - and you will have forfeited your NON-REFUNDABLE 65% downpayment/full payment. As a result, if you chose to work with JDEM Suite in the future you would be starting a brand-new project/contract with a new deposit. 

No additional extensions will be granted. Note: if a website is purchased during a sale, full payment is due at time of order and the above terms still apply.


CANCELLATION POLICY
JDEM Suite reserves the right to cancel or extend any project as we see fit.  We will notify customers of any cancellation by sending a letter at the email address provided on their order form.  Cancellation guidelines and forfeitures will vary per client and will be outlined in the work agreement cancellation letter sent on a per customer basis.

​Note: All services rendered and subsequent payments made are non-refundable. Please note: Order form payments must be submitted before your project begins/launches, unless otherwise specified by JDEM Suite. 

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